Privacy Policy

Last Updated: 2026

Dreame (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order details and purchase history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on pages

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send promotional emails (only if you opt in)

We only use your personal information for legitimate business purposes.

3. Payment Information

We do not store your full payment details. Payments are securely processed through trusted third-party payment providers.

We use industry-standard encryption to protect sensitive information.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Shipping carriers to fulfill deliveries

  • Payment processors to complete transactions

  • Service providers who assist in operating our website

  • Legal authorities if required by law

All third parties are required to handle your data securely.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze site traffic

  • Enhance your shopping experience

You may disable cookies in your browser settings; however, some website features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

7. Your Rights

Depending on your location (including Canada and certain U.S. states), you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:

support@dreame.shop

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@dreame.shop