Shipping Policy

Last Updated: 2026

Thank you for shopping with us. Please review our shipping policy below for detailed information regarding delivery options, fees, and timelines.

1. Shipping Destinations

We currently ship to:

  • Canada

  • United States

Shipping availability may be updated at any time due to logistics adjustments or operational changes.

2. Shipping Fees

🇨🇦 Canada

We offer Free Standard Shipping on all orders shipped within Canada.

There are no additional shipping charges at checkout for Canadian orders.

🇺🇸 United States

Shipping fees for U.S. orders are as follows:

  • Standard Shipping – $25

  • Express Shipping – $45

Shipping fees are calculated and displayed at checkout before payment confirmation.

All shipping fees are non-refundable once the order has been processed.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing time does not include transit time.

4. Estimated Delivery Time

Delivery times begin after the order has been dispatched.

Canada

  • Standard Shipping: approximately 3–7 business days

United States

  • Standard Shipping: approximately 5–10 business days

  • Express Shipping: approximately 2–5 business days

Please note that delivery times are estimates only and may vary due to carrier operations, weather conditions, customs procedures (if applicable), or peak shipping periods.

We do not guarantee specific delivery dates.

5. Order Tracking

Once your order has shipped, tracking information will be sent via email.

Please allow 24–72 hours for tracking updates to appear after dispatch.

Tracking updates may not be continuous while the package is in transit.

6. Customs, Duties & Taxes

For U.S. shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

These charges are not included in the product price or shipping fee unless otherwise stated.

We are not responsible for delays caused by customs clearance.

7. Incorrect Address & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Refusal by the recipient

We may offer reshipment at the customer’s expense. Original shipping fees are non-refundable.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number.

We will assist in contacting the carrier to investigate the shipment status.

We are not responsible for delays or losses caused by circumstances beyond our control, including carrier delays or force majeure events.