Terms & Conditions

Last Updated: 2026

These Terms & Conditions (“Terms”) govern your use of the Dreame website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Use

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction

  • You will use this website only for lawful purposes

  • You will not misuse, disrupt, or attempt to interfere with the website’s operation

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free, complete, or current.

We reserve the right to:

  • Correct errors or inaccuracies

  • Update product information without prior notice

  • Modify or discontinue products at any time

3. Pricing & Payment

All prices are listed in the currency displayed on the website at checkout.

We reserve the right to change pricing at any time without notice.

Payments are securely processed through third-party payment providers. By placing an order, you authorize us to charge the selected payment method for the total order amount, including applicable shipping fees and taxes.

4. Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities purchased per customer

  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment has been processed, a refund will be issued to your original payment method.

5. Shipping & Delivery

Shipping times and fees are outlined in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Risk of loss transfers to the customer once the order has been handed to the carrier.

6. Returns & Refunds

Returns and exchanges are governed by our Returns & Refunds Policy.

We reserve the right to refuse returns that do not meet the stated eligibility requirements.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Dreame and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Dreame shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Damages arising from misuse of products

Our total liability shall not exceed the amount paid for the product in question.

9. Indemnification

You agree to indemnify and hold Dreame harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which we operate, without regard to conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@dreame.shop